Refund & Cancellation Policy.

30-Day Money-Back Guarantee

We're confident you'll love Zynflowa's workflows. If you don't, we offer a 30-day money-back guarantee on most purchases. Here's what's covered:

• One-time workflow purchases: Refundable within 30 days of purchase if the workflow does not function as described or doesn't meet your needs.
• First subscription charge only: Your initial subscription charge (Creator or Studio tier) is refundable within 30 days if you're not satisfied.
• One-time add-on services: Guided setup, custom workflow builds, and extended licenses are refundable before work begins; after work has started, refunds are not available.

What's NOT Covered

• Subscription renewals: Charges after your first billing period are not refundable. However, you can cancel your subscription anytime to stop future charges.
• Monthly support add-ons: Recurring support services (Priority Creator Support) follow subscription refund rules: first charge refundable, renewals not refundable.
• Purchases after 30 days: Refund requests must be submitted within 30 days of the original charge.

How to Request a Refund

Requesting a refund is simple. Email us at support@zynflowa.com with the following information:

• Your order or invoice ID
• The product name (workflow or subscription tier)
• Brief explanation of why you're requesting a refund

Our support team will review your request within 1-2 business days and respond with next steps.

Refund Processing Timeline

Once your refund is approved:

• Payment processing: Refunds are issued to your original payment method
• Processing time: 5–10 business days for the refund to appear in your account
• Bank delays: If additional time is needed, it may be due to your bank; contact your bank for details

Subscription Cancellation

You can cancel your subscription anytime without penalty:

• How to cancel: Log into your Zynflowa dashboard → go to Account / Billing → select your active subscription → click "Cancel Subscription"
• When it takes effect: Cancellation is effective at the end of your current billing period. You keep access to all workflows for the remainder of the period you've already paid for.
• No partial refunds: Subscription charges are not pro-rated. Once a billing period has begun, you're not eligible for a refund for that period (with the exception of your first charge, which remains refundable within 30 days).
• Re-subscribe anytime: You can re-activate your subscription anytime to restore full access.

Dispute Resolution

If you have a dispute about a charge or refund, please reach out to us first at support@zynflowa.com. We're here to help resolve the issue quickly.

If you purchased via a payment processor (credit card, PayPal, etc.) and the dispute remains unresolved, you may also initiate a chargeback or dispute through your payment method's customer service.

Quality Guarantee

Every workflow on Zynflowa is tested and verified to work as described. If you purchase a workflow and encounter a technical issue preventing it from functioning as described, please email us at support@zynflowa.com with details. We'll either help you fix the issue at no additional cost or issue a refund.

Questions?

If you have any questions about our refund or cancellation policy, please contact us or email support@zynflowa.com. We're happy to help clarify anything.